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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

It's an international Trading, how can I protect my payment or trust your company?

ACE is the Golden Suppliers on ALIBABA, In additional our company have done projects over 60 countries. Or you can contact us, We can show you more latest exporting documents and records.

What is your manufacture time?

38-45 days depends upon deposit received and shop drawing signature.

Do you accept customized design and size?

Yes, sure. The design and size all are according to customer customized choice.

What about your packages? What can you do for me if the goods damaged when I open the container?

We use sealed Plywood with iron pallets which is stronger and durable. If products are damaged when you received, please send US photos and we will replace you new one freely.

What will you do if send me wrong orders?

ACE Will provide you Shop Drawing for confirm before production. If send you wrong orders, ACE will send you new one freely.

Can you provide samples for quality testing?

Yes, the sample is available, but normally clients will be charge the express cost.

How long is the Quality Guarantee Time and after sales service?

ACE will provide 10 years Quality Guarantee, you can call us or e-mail to us, We will reply you within 24 hours.

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